Terms & Conditions

WE, CRYOTECH FINLAND OY LTD.  (REGISTRY CODE (2538687-8), REGISTERED ADDRESS AT JAAKONKATU 2, 01620 VANTAA, FINLAND), SELL AND SUPPLY GOODS TO YOU ON THE TERMS AND CONDITIONS AS PROVIDED HEREIN (THE “TERMS”):

  1. UNLESS SEPARATE SALES AGREEMENT IS CONCLUDED WITH YOU, THESE TERMS SHALL CONSTITUTE AN AGREEMENT FOR THE SALE AND SUPPLY OF GOODS TOGETHER WITH THE FOLLOWING DOCUMENTS:

– PRICE LIST;
– ORDER;
– ORDER CONFIRMATION;
– OTHER DOCUMENTS REFERRED TO IN THE ORDER OR ORDER CONFIRMATION.

IN CASE OF ANY DISCREPANCY BETWEEN THE TERMS AND CONDITIONS PROVIDED IN THE ORDER CONFIRMATION AND THESE TERMS, THE ORDER CONFIRMATION SHALL PREVAIL.

  1. THE PRICES QUOTED IN THE PRICE LIST DO NOT INCLUDE THE COST OF DELIVERY, UNLESS OTHERWISE STATED.
  2. THE PRICES QUOTED IN THE PRICE LIST DO NOT INCLUDE OTHER TAXES AND/OR DUTIES, BESIDES VAT PAYABLE IN EU COUNTRIES. THE BUYER SHALL BE RESPONSIBLE FOR ANY OF SUCH TAXES AND DUTIES.
  3. THE PRICES QUOTED IN THE PRICELIST CAN BE AMENDED BY US AT ANY TIME. NOTWITHSTANDING THE ABOVE, WE SHALL RETAIN THE RIGHT TO INCREASE THE QUOTED PRICES ALSO IN RELATION TO ACCEPTED ORDERS BY A REASONABLE AMOUNT WHERE:

– PRODUCTION COSTS RISE;
– YOU AMEND YOUR INSTRUCTIONS AFTER WE START THE WORK;
– YOU ASK FOR EXPEDITED DELIVERY; OR
– YOU ASK US TO DELIVER TO SOMEWHERE OTHER THAN THE ADDRESS FROM WHICH THE ORDER CAME, OR WAS ORIGINALLY SPECIFIED.

  1. YOUR ACCEPTANCE OF OUR QUOTATION OR ESTIMATE DOES NOT CREATE A BINDING CONTRACT BETWEEN US UNTIL WE ACCEPT YOUR ORDER IN WRITING WITH THE ORDER CONFIRMATION AND CLEARED PAYMENT OF THE NON-REFUNDABLE DEPOSIT TO OUR ACCOUNT WHICH IS 50% OF THE TOTAL VALUE OF THE ORDER, UNLESS AGREED OTHERWISE IN WRITING.
  2. UNLESS WE AGREE OTHERWISE IN WRITING, YOU WILL BE REQUIRED TO PAY THE DEPOSIT SET OUT WHEN PLACING YOUR ORDER WITH US OUTSIDE OF THE WEBSTORE, BEFORE WE START WORKING ON THE ORDER / PRODUCTION OF THE ORDERED GOODS. THE QUOTED DELIVERY TIME IS DEPENDANT ON THE CLEARANCE OF THE AGREED DEPOSIT. IN CASE THERE ARE ANY DELAYS IN US RECEIVING THE AGREED AMOUNT IN FULL, WE HAVE THE UNILATERAL AND AUTOMATIC RIGHT TO POSTPONE THE INDICATED DELIVERY TIME ACCORDINGLY.
  3. WE AIM TO DESPATCH THE GOODS AS SOON AS POSSIBLE AND BY THE INDICATED SHIPPING DATE IN OUR QUOTATION AND INVOICE. HOWEVER, WE ARE NOT LIABLE FOR
    ANY DELAY OUTSIDE OF OUR REASONABLE CONTROL I.E. ALL STANDARD FORCE MAJEURE CONDITIONS APPLY.
  4. THE GOODS ARE AT YOUR RISK FROM THE TIME WE DISPATCH THEM AND YOU WILL INDEMNIFY US AGAINST ANY LOSS DURING HANDLING AND TRANSPORTATION, UNLESS OTHERWISE AGREED IN WRITING.
  5. THE GOODS ARE AT YOUR RISK FROM THE TIME THEY ARE DELIVERED, WHETHER YOU ARE THERE TO RECEIVE THEM OR NOT.
  6. YOU SHOULD INSPECT THE GOODS AS SOON AS THEY ARRIVE. WE ARE NOT LIABLE FOR ANY SHORTAGES OR DEFECTS UNLESS YOU TELL US IN WRITING WITHIN 14 DAYS AS FROM BECOMING AWARE OF SUCH DEFECTS THAT EXISTED AT THE TIME OF DELIVERY. ALL DAMAGES CAUSED BY MISHANDLING DURING THE TRANSPORTATION ARE COVERED BY TRANSPORTATION INSURANCE AND SHOULD BE DEALT WITH DIRECTLY WITH THE INSURANCE PROVIDER AND OR LOCAL OR INTERNATIONAL CARRIERS AND SHIPPERS.

WE PROVIDE A ONE YEAR FACTORY WARRANTY VALID FROM THE DATE OF DELIVERY, AND WE WILL BE LIABLE FOR DELIVERING SPARE PARTS AND COMPONENTS TO REPLACE THE DAMAGED ONES DURING THE VALIDITY OF THIS WARRANTY. WHEN THE BUYER IS AN IMPORTER / DISTRIBUTOR, THE FACTORY WARRANTY IS LIMITED TO THE FREE PARTS AND COMPONENTS INCLUDING SHIPPING AND THE CLIENT IS LIABLE FOR THE CUSTOM CLEARANCE, TAXES, TRANSPORTATION AND INSTALLATION WORK IN THE FINAL DESTINATION. THE FACTORY WARRANTY IS VOID IN CASES OF MISHANDLING, ACCIDENTAL DAMAGES AND GROSS NEGLIGENCE.

NOTWITHSTANDING THE ABOVE, A PRIVATE CONSUMER (AS DEFINED IN THE FINNISH CONSUMER PROTECTION ACT) HAS THE RIGHT TO WITHDRAW FROM THE AGREEMENT WITHIN 14 DAYS AS FROM THE DELIVERY BY A WITHDRAWAL NOTICE ADDRESSED TO US AND SENT BY REGISTERED EMAIL TO THE MANUFACTURER’S ADDRESS.

FOR WITHDRAWAL, THE CONSUMER CAN USE A FREE FORM, OR TEMPLATE AVAILABLE BY REQUEST. TO EXERCISE THE WITHDRAWAL RIGHT, YOU SHALL NOT USE THE GOODS IN ANY WAY OTHER THAN IS NECESSARY TO ASSESS THE NATURE, CHARACTERISTICS AND FUNCTIONING THEREOF. IF THE GOODS HAVE BEEN USED FOR ANY OTHER PURPOSE, OR THERE ARE ANY SIGNS OF WEAR AND TEAR, WE SHALL HAVE THE RIGHT TO DECREASE THE AMOUNT TO BE RETURNED FOR THE GOODS IN CORRESPONDENCE TO THE DECREASE IN THEIR VALUE. THIS CLAUSE DOES NOT APPLY TO B2B CLIENTS.

  1. YOU MUST FOLLOW THE INSTRUCTIONS THAT WE SUPPLY ON DELIVERY WITH REGARDS TO OPERATION, MAINTENANCE AND SERVICE OF GOODS. IF YOU DO NOT, YOU WILL INDEMNIFY US AGAINST ANY CLAIMS AT A LATER STAGE.
  2. YOU MUST FOLLOW THE CURRENT HEALTH AND SAFETY LEGISLATION FOR THE OPERATION, THE PROVIDED TREATMENT PROTOCOLS IN THE DEVICE MANUALS AND POSSIBLE TRAINING INCLUDING PROPER AND PROFESSIONAL MAINTENANCE OF THE DELIVERED GOODS. IF YOU DO NOT, YOU WILL INDEMNIFY US AGAINST ANY RELATED CLAIMS.
  3. IF WE ASK YOU TO RETURN DEFECTIVE GOODS YOU WILL DO SO AND WE WILL REPAIR THEM AT THE FACTORY AND SEND THEM BACK AND COVER ALSO THE COST OF RETURNING THEM.
  4. IF THE GOODS ARE DEFECTIVE AND YOU INFORM US IN WRITING IN ACCORDANCE WITH CLAUSE [10] ABOUT SUCH DEFECTS WITHIN 14 DAYS OF DELIVERY, WE SHALL:

– REPAIR THE GOODS IF YOU RETURN THEM OR
– REPLACE THEM AS SOON AS PRACTICAL AFTER YOU RETURN THEM.

  1. OUR WARRANTY AND LIABILITY IS LIMITED TO THE GUARANTEES IN THE PRECEDING CLAUSE, UNLESS PROVIDED OTHERWISE BY IMPERATIVE PROVISIONS OF APPLICABLE LAW.
  2. IN RESPECT OF ANY INDIRECT OR CONSEQUENTIAL LOSS WHEN DEALING WITH B2B CLIENTS, IMPORTERS AND DISTRIBUTORS (TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW):

– WE ARE NOT LIABLE;
– YOU WILL INDEMNIFY US AGAINST IT; AND
– YOU WILL INSURE AGAINST IT.

  1. OUR TOTAL LIABILITY WILL NOT EXCEED UNDER ANY CIRCUMSTANCES THE TOTAL PRICE YOU PAID US FOR THE RELEVANT GOODS, UNLESS THE IMPERATIVE PROVISIONS OF THE APPLICABLE LAW PROVIDE OTHERWISE.
  2. OUR NORMAL PRICES REFLECT THESE LIMITATIONS ON LIABILITY IN OUR STANDARD TERMS. IF YOU ASK, WE ARE PREPARED TO NEGOTIATE OTHER PROVISIONS, BUT THIS MAY INCREASE THE PRICE OFFERED TO YOU.
  3. SO THAT WE AND OUR SUPPLIERS CAN DEVELOP AND IMPROVE PRODUCTS, WE CAN ALTER SPECIFICATIONS WITHOUT PRIOR NOTICE PROVIDED:

– THE QUALITY IS NOT REDUCED; AND
– THE CHANGE DOES NOT CONFLICT WITH ANY CONDITION IN YOUR ORDER.

  1. UNLESS WE AGREE OTHERWISE IN WRITING, YOU WILL PAY US IN FULL THE BALANCE DUE UNDER THE CONTRACT AGREEMENT WITHIN 30 DAYS OF THE DATE OF OUR INVOICE AND IN ANY EVENT PRIOR TO DELIVERY OF THE GOODS. IF THE PURCHASE IS MADE THROUGH OUR WEBSTORE, THE PRODUCTS/SERVICES AND APPLICABLE SHIPPING FEES WILL BE PAID WHEN PLACING THE ORDER. THE FOLLOWING PAYMENT METHODS ARE ACCEPTED: FINNISH ONLINE BANKS (NORDEA, OSUUSPANKKI, DANSKE BANK, AKTIA, POP BANK, SÄÄSTÖPANKIT, OMASÄÄSTÖPANKKI, HANDELSBANKEN, S-PANKKI, ÅLANDSBANKEN), CREDIT/DEBIT CARDS, AND COLLECTOR INVOICE/INSTALLMENT. PAYMENTS ARE HANDLED BY PAYTRAIL OYJ. PAYTRAIL PLC ACTS AS A COLLECTING PAYMENT SERVICE PROVIDER AND IS AN AUTHORIZED PAYMENT INSTITUTION. PAYTRAIL PLC WILL BE SHOWN AS THE RECIPIENT ON YOUR BANK OR CREDIT CARD STATEMENT. PAYTRAIL PLC WILL FORWARD THE PAYMENT TO THE MERCHANT. FOR RECLAMATIONS, PLEASE CONTACT THE WEBSITE THE PAYMENT WAS MADE TO.
  2. IN CASE YOU FAIL TO PAY THE OWED BALANCE BY DUE DATE, YOU WILL BE OBLIGED TO: PAY INTEREST ON THE OUTSTANDING BALANCE AT THE RATE PROVIDED IN THE PRICE LIST APPLICABLE TO JUDGMENT DEBTS (BOTH BEFORE AND AFTER ANY COURT JUDGMENT); AND

ALL COLLECTION COSTS AND EXPENSES, INCLUDING REASONABLE LEGAL FEES. IN CASE THE DEFAULT CONTINUES FOR LONGER THAN 60 DAYS YOU WILL LOSE THE PAID UP DEPOSITS UP TO THAT DATE AND ALL RIGHTS TO CLAIM FOR REFUNDS OR OTHER FORM OF COMPENSATION FROM US.

  1. ANYTHING WE SUPPLY TO YOU WILL STILL BELONG TO US UNTIL PAYMENT IS MADE FOR EVERYTHING YOU OWE TO US (OR OUTSTANDING) IN FULL WITHOUT ANY DEDUCTIONS. IF YOU DO NOT PAY BY THE AGREED DUE DATE, WE RESERVE THE RIGHT TO ENTER YOUR PREMISES TO RECLAIM ANYTHING WE HAVE SUPPLIED, AND YOU SHALL BE LIABLE TO COMPENSATE ANY COST OR EXPENSES INCURRED BY US – WE WILL NOT BE LIABLE FOR ANY DAMAGE CAUSED IN DOING SO.
  2. ANY VARIATION OF THESE CONDITIONS IS INVALID UNLESS WE ACCEPT IT IN WRITING, AND THESE CONDITIONS PREVAIL OVER ANY YOU SEEK TO IMPOSE.
  3. IF ANY OF THESE CONDITIONS PROVISIONS IS HELD TO BE INVALID OR UNENFORCEABLE, THAT WILL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS REST.
  4. NO FAILURE OR DELAY IN EXERCISING ANY RIGHTS OR PRIVILEGES UNDER THE AGREEMENT SHALL OPERATE AS A WAIVER THEREOF, NOR SHALL ANY SINGLE OR PARTIAL EXERCISE OF ANY RIGHTS OR PRIVILEGES PRECLUDE ANY OTHER OR FURTHER EXERCISE THEREOF OR THE EXERCISE OF ANY OTHER RIGHTS OR PRIVILEGES.OUR RIGHTS WILL NOT BE AFFECTED BY ANY RELAXATION, FORBEARANCE, INDULGENCE OR WAIVER IN ENFORCING THESE CONDITIONS.
  5. ALL OUR DEALINGS WITH YOU ARE GOVERNED BY FINNISH LAW AND COME WITHIN THE JURISDICTION OF THE FINNISH COURTS AND WHEN PURCHASING GOODS FROM US YOU AGREE THAT ALL POSSIBLE DISPUTES AND CLAIMS RISING FROM ANY COMMERCIALS ENGAGEMENTS WITH US WILL BE HANDLED IN THE COURTS OF LAW IN FINLAND.
  6. UNLESS STATED OTHERWISE, CRYOTECH FINLAND OY LTD. RETAINS OWNERSHIP OF ALL INTELLECTUAL PROPERTY RIGHTS, INCLUDING SOFTWARE AND THE MATERIALS CONTAINED
    THEREIN, OF PRODUCTS SOLD.
  7. OUR WEBSTORE ORDERS ARE AUTOMATICALLY SENT TO OUR LOGISTICS PARTNER LOGINHOUSE OY FOR HANDLING. THEREFORE, BY MAKING A PURCHASE, YOU CONFIRM THAT ALL OF THE REQUIRED DETAILS IN THE ORDER ARE CORRECT, AS MAKING CHANGES TO AN ORDER ALREADY BEING HANDLED AND SENT BY OUR LOGISTICS PARTNER MAY NOT BE POSSIBLE. ORDERS ARE DELIVERED AS A PARCEL DIRECT TO THE DELIVERY ADDRESS OR LARGER ORDERS BY PALLET DELIVERY.

29. IF YOUR DEVICE IS UNDER WARRANTY AND YOU REQUIRE WARRANTY PARTS, YOU NEED TO CONTACT OUR SERVICE TEAM AT SERVICE@CTN.FI FOR FURTHER INSTRUCTIONS ABOUT ORDERING PARTS AT A DISCOUNT OR FREE OF CHARGE DEPENDING ON YOUR SPECIFIC CASE.